Do you ship to my city and location?
To ensure quality and smooth transition, we deliver each product personally. Currently we deliver across Bangalore, Delhi NCR, Kolkata and Guwahati.
We will keep you posted our future expansion. For Delivery to the locations other than the mentioned above,customer will have to bear the shipping expense
which will be automatically calculated based on the Pin code
What is the estimated delivery time?
The estimated delivery time is 21 - 28 days starting from the day of ordering the product.
All the products are transported and delivered using Fitfurn delivery network.
While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment through our 24*7 Customer Care.
Are there any shipping charges or any additional hidden charges?
No, shipments are free of charge (Local). When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not. For outstation Delivery, shipping will be calculated based on the Pin code and the customer will have to bear the shipping expense.
How do I track my order?
We try our best to deliver your product earlier than the estimated time communicated to you while ordering the product. We proactively call / email the customer to inform them of the status of their product and where it is in transit. In rare cases when you have not received any communication from us for 10 days after order, please get in touch with our 24*7 customer care with your Order Id or mail us at [email protected] At the same time, you can track the order through Trackorder link at the Fitfurn homepage by entering Order Id and Email.
What should I check when the product is delivered to me?
- Please check for all the following items when the product is delivered to you:
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
- In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
- For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
- For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
- For all products kept on the floor, ensure that the product stands steady and straight. Please check the Legs of the product and ensure that they all are even
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
- Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
- Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
- Hard wood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front - if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sand paper) on the sides of the product
- Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
- FOR ALL PRODUCTS: Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.